Maintained a poised and professional appearance and demeanor within an extremely fast-paced, multi-tasked environment while communicating effectively with customers, technicians, parts department, and management regarding repair work.Used CDK and ADP for data entry, Global Connect for warranty and claims information, Identifix for repair information and labor times, and various other programs pertaining to repair, parts availability, and pricing.Competently established and used sales techniques to sell additional maintenance work and helped bring peace of mind to customers by demonstrating related knowledge in areas of interest or concern.Effectively assessed customer concerns and delegated workload to proper technicians for diagnosis and/or repair while maintaining a positive and encouraging demeanor for resolution.Demonstrated exceptional customer relations checking in and facilitating maintenance and repair work for customers.Participated in Ferrari training courses, keeping up to date on technical bulletins, and recall and service campaigns.Selling extended warranties, deal with storage contracts and billing, sell advise customers about accessories.Delegating work to technicians based on knowledge, skill, and difficulty of repair.Coordinating with the sales department on all repairs services for new and used vehicle inventory.Building customer relationships by providing excellent customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc. Performing visual inspections, conduct road tests, checking vehicle service history and verify warranty coverage for the customer and internal vehicles.Producing complete and accurate repair estimates that include, parts, labor, sublets, shop inventory, etc.Greeting the customers as they enter the service department to address all repair concerns and service questions.Answering service calls to address customer concerns and schedule appointments.Determining automotive problems and needed services of customers based on the customer's description of symptoms.Effectively influencing the peers, partners, and leaders through an understanding of up/downstream impacts to problem resolution through a focus on the customer experience.Documenting, creating and delivering the formal communications/ presentations of findings to internal/ external audiences.Supporting the Manager through lean management process through conducting a supplemental audit to assess customer experience or to evaluate potential performance issues.Identifying the audit items for quality audit program where no systemic ability is available.Evaluating the QA program results/trends to determine root cause and opportunities for process improvement, system enhancement or gap training needs.Partnering with the training program to develop learning materials, CBTs and tools needed.Evaluating the trends to identify gap training needs, continuous improvement and process procedures updates.Auditing/measuring the quality of work produced during role-based training.Coordinating/facilitating the role-based training for new hires and seasoned employees partner areas that perform like processes/tasks, and resource fluidity support.Looking for drafting your winning cover letter? See our sample Service Advisor Cover Letter. Formal education is not mandatory, as a high school diploma along with industry based experience will substantiate academic requirement. To execute the job description, the Service Advisors need the following skillset – excellent communication and interpersonal skills, compassionate and patient demeanor, the ability to explain complex concepts in simple terms to customers, and extensive knowledge of industry’s operation and critical thinking capacities. The Service Advisor Resume gives a glimpse of the various job tasks undertaken by these advisors, and such tasks include – greeting customers on arrival, identifying the customer’s need, connecting customer with appropriate department, consulting with mechanics, developing feasible solutions, explaining various service options, providing in-depth information, giving warranty details to customers, tracking repair or maintenance status, performing post-service inspection, drafting invoice, and collecting payments from customers. Acting as a liaison between Customers and Service department, the Service Advisors are involved right from greeting customers to service explanation.
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